Your session has timed out.

Our records indicate that your RIDE ID is already approved for the RIDE Flex program and is not expired.

Please indicate what you would like to do using the options below.

Note: If you would like to update both contact information and your provider, you may submit two separate requests.

Help Instructions

To use the RIDE Flex program, use the email or phone number you used to sign up for the Flex program with your chosen Rideshare provider on their mobile app(s): 

To resend a copy of a welcome email which contains rideshare sign up instructions to the email address you used to sign up for the Flex program, agree to the Terms and Conditions on the next page and submit this form.

We will periodically ask for you to reconfirm your contact information in case it has changed. Please enter your most current contact information below.

Please enter your information and choose a new provider below.

Your current provider is: 

Your RIDE profile does not indicate that you use a mobility device.

Before continuing this form, please call the Mobility Center at this link to update your profile if this has changed since your last eligibility visit.

Your RIDE profile indicates that you use a mobility device.

Please select the "yes" option for the question "Do you use a mobility device?"

If you do not use a mobility device, you may still continue the form and call the Mobility Center at this link to update your profile.

Definitions:

1. App-Based: Use your smartphone to schedule rides via a rideshare app.
2. Call-in: Call the rideshare company directly to schedule a ride.

Instructions:

Choose one or multiple service providers in the "Select a Provider" option below

Instructions:

Choose a service provider in the "Select a Provider" option below

Lyft is the only provider to offer service for "Call-in" customers and will be registered as your provider option automatically.

Alert: You have chosen the same provider as your previous provider

Please choose a new provider before continuing.

Terms of Service

In consideration for receiving approval to participate in the Non-Dedicated Provider Program (“Program”) with a Transportation Network Company (“VENDOR”), you have read and understood the information provided at https://www.mbta.com/theRIDEflex and you hereby release, waive, discharge and covenant not to sue the Massachusetts Bay Transportation Authority (“MBTA”) or its consultants or subcontractors and/or any of their or the MBTA’s directors, officers, servants, agents and employees from any and all liability, claims, demands, actions and causes of action whatsoever arising out of or relating to any loss, damage or injury, including death, that may be sustained by you, or to any property belonging to you, while participating in the Program, or while in, on, or upon the premises where the Program is being conducted, or in any vehicle, place or places connected where the ride is taken pursuant to the Program. Additionally, you understand that the MBTA has the right to, in its sole discretion, assign any trips reserved for a traditional paratransit trip through The RIDE Access Center (“TRAC Trip”) to VENDOR, and will communicate this assignment to you in advance of your trip’s pickup time. You also understand that, by participating in the Program, you agree and consent that in the MBTA’s discretion and at the MBTA’s request, VENDOR may share with the MBTA any and all data pertaining to you and the trips taken by you as part of the Program including but not limited to your name, time of ride and ride cost.

You further consent and agree that:

By accepting VENDOR services under the Program, you consent to any VENDOR terms of service that may apply.  For Lyft Concierge Ride services, you consent to Lyft’s rider Terms of Service available at https://www.lyft.com/terms.

You grant all rights and permissions necessary under the Telephone Consumer Protection Act and other applicable laws, rules or regulations for MBTA and/or VENDOR to use an automatic telephone dialing system to call, text or otherwise contact you or the person associated with the phone number that you provide in connection with a ride under the Program, including via SMS message or voice call.

If you provide an email address to the MBTA and/or VENDOR in connection with a ride under the Program, you grant all rights and permissions necessary under the Controlling the Assault of Non-Solicited Pornography And Marketing Act and any other applicable laws, rules or regulations for the MBTA and/or VENDOR to send an email to you or the person associated with the email address.

VENDOR may use information that you provide to the MBTA to (i) transmit a request via VENDOR’s platform to available drivers; (ii) send automated communications, including but not limited to SMS texts or phone calls, to you relating to the ride; (iii) share your information with the driver who accepted the request (first name and pick up and drop off location only); and (iv) use and store your information for the internal purposes of VENDOR, subject to VENDOR’s Privacy Policy (for example https://www.lyft.com/privacy or https://www.uber.com/legal/en/document/?name=privacy-notice&country=united-states&lang=en).

VENDOR may share your information with its authorized vendors, service providers, and subcontractors solely for purposes of performing its obligations under the Program.

Your personal information may be subject to the MBTA’s compliance with applicable public disclosure laws and subsequently be made public following requests for such information, as provided for by law.

Dashboard export formulas

Eligibility Checks

Flex Customer Profile Data

Data Source Updates - Existing Customer Data Merge Fields

Formulas

RIDE Profile Information